We would first like to apologize for the delay in sending you compensation for the issue regarding 'Traces of Memory', which has been fixed through the Dec. 9 (Sat) 2023 server patch.
Currently, after checking our records, we have sent out the rewards.
Please see below for more details.
![](https://www.eprison.de/pics/games/https://clan.akamai.steamstatic.com/images/41639947/e7bc4a197fb4f524c495316febae0ea8118ab89a.png)
1) Affected Users: Users who have experienced the issue where Crafting materials were not dropped for Traces of Memory Lv. 151 and above
※ [Link to the Related Notice]
2) Compensation:
- A reward chest with the Traces of Memory Cards and Darkness Energy used
3) Compensation Receipt Period: Jan. 12 (Fri) 2024, 17:00 (UTC+9)
※ The rewards will be sent to the character affected by the issue, and the mail will be stored for 30 days.
![](https://www.eprison.de/pics/games/https://clan.akamai.steamstatic.com/images/41639947/e7bc4a197fb4f524c495316febae0ea8118ab89a.png)
We apologize again for the inconvenience this issue has caused.
We will always strive to maintain the quality and reliability of our services.
Thank you.