On Jan. 19 (Sun), the issue where prices of certain packages in the Paid Shop were set higher than the intended prices has been found and fixed.
We sincerely apologize for the inconvenience caused by the issue, and please see below for the affected products and the measures taken.
Issue Regarding Payment In In-Game Paid Shop
■ Affected Product List
- Trials of Power Package Ⅰ
- Trials of Power Package Ⅱ
■ About Refund
- Affected Users: If you had purchased the products above on Steam from after Jan. 9 (Thu) scheduled maintenance until before Jan. 19 (Sun) 18:30 (UTC+9), you can request a refund via Support.
※ However, the refund is available only when you purchased the product and did not obtain it from the Paid Shop Storage or use it.
※ Request for the refund can be submitted until Jan. 27 (Mon).
[Go to Support]
■ Additional Distribution of Diamonds
- For purchasers who do not submit the request for a refund within the given period, additional Diamonds equivalent to the difference between the changed price and the previous price will be given.
ㄴTrials of Power Package I: Additional 725 Diamonds (Paid 691, Free 34)
ㄴTrials of Power Package II: Additional 940 Diamonds (Paid 872, Free 68)
※ These Diamonds will not be sent via mail but will be added to the Diamonds you own.
※ This measure will not be applied to accounts to which the refund above is given.
We apologize again for the inconvenience this issue caused.
We will always strive to maintain the quality and reliability of our services.
Thank you.
