Dear Chieftains,
In this virtual world, we believe what we're after is joy and challenges instead of argument and fight. So we sincerely call upon all players to try their best to maintain a wholesome and friendly game environment together.
Any and all cheat codes, third-party tools, and other forms of cheating are not tolerated in the game. After confirmation, the cheating account will be forever banned and revealed in the community. We also encourage you to report to us via the Report interface and cleanse the game environment.
Soulmask values the fairness in the game and would do anything to maintain it. Our operation team will vet these illegal behaviors and take measures accordingly. Should any player be found misbehaving, we'd have to resort to Warning, Mute, and even Account Ban, all in an attempt to protect the players' interest and ensure that every player can enjoy a fair and positive game. Thanks for your support and understanding!
Behaviors that cause your game account to be banned:
[olist]
Behaviors that cause your game account to be muted:
[olist]
Behaviors that cause your in-game buildings to be demolished:
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FAQs:
Q: Where can I report the bad behaviors of other players?
A: If you find inappropriate or illegal behaviors, you can use the in-game report page or inform our staff in the community. We'll give it due punishment to cleanse the game environment.
Q: Is it possible to unblock my account after lending it to someone else whose behavior resulted in a ban?
A: No. The subject of our punishments is accounts, not individuals. Besides, the account's bad behaviors have ruined other players' experience and should be punished. We hereby remind players that do not share your account with others to avoid other losses.
Q: Why was I punished? I didn't use any modifier or cheat software.
A: Soulmask assumes a zero-tolerance attitude toward cheating of any sort. Installing cheating software and using or try using illegal third-party software are all illegal and may lead to an account ban. If there is a cheater in your tribe and other members obtain interests via this cheater, directly or indirectly, it may cause the entire tribe to be banned, the level of which depends on how bad the influence it has caused. The final explanation of this goes to the official team of Soulmask.
Q: I was punished for no reason, how do I appeal?
A: Our team will go through vigorous checks before giving punishments to prevent mistakes. If you're not convinced, please inform our staff in the community. We'll process your appeal.
Q: How do I appeal when I find illegal behaviors on a private server?
A: Soulmask values the fairness in the game and cracks down on illegal behaviors on the official server currently, but we've also passed the account ban directive to private server creators. If you find illegal behaviors on a private server, we suggest you contact the private server creator to deal with this.
How to ban players on the private server?
- Execute the GM command: AddServerPermissionList 1 steamID(e.g. 76561************)
How to unblock players on the private server?
- Execute the GM command: RemoveServerPermissionList 1 steamID(e.g. 76561************)
How to mute players on the private server?
- Execute the GM command: AddServerPermissionList 4 steamID(e.g. 76561************)
How to unmute players on the private server?
- Execute the GM command: RemoveServerPermissionList 4 steamID(e.g. 76561************)problems on a private server, please contact its creator.
Q: Why can't I log in to online mode with my family-sharing account?
A: All players who are using the Steam Family Sharing function, please note that we enabled this function to let the game owner share the game with another Steam user more conveniently. But we also noticed that some cheaters were exploiting this mechanism. To foster a nice gaming environment, we've decided to suspend this function on the official server. Your understanding will be appreciated.
