Hi, Chieftains:
Happy New Year! It's been a while since the last Soulmask FAQ, but with the release of the "Wild Dash" update, many new Chiefs have reached out with fresh questions—of course, if you want to review some of the topics we've covered before, you can check out our previous FAQ here:
https://store.steampowered.com/news/app/2646460/view/4585314779419756894
Once again, we've invited ZIMA, the producer of Soulmask, to address some of the most common feedback we've been seeing in the community and comments. Most of these issues will be addressed in future game updates. Without further ado, let’s dive into the main topics!
1. My Soulmask keeps crashing. What should I do?
First, we sincerely apologize for the crashes you've been experiencing. We've received a lot of feedback about frequent crashes recently. We've identified a few possible causes to help you quickly troubleshoot the issue.
① Game package download errors or disk storage issues causing data reading errors and crashes
Solution:
- Verify the integrity of the game files on Steam.
- Optimize and defragment your disk, and if possible, store the game on a solid-state drive (SSD).
② Insufficient computer memory (less than 16GB) or disabled virtual memory on your computer, causing the game to crash due to memory exhaustion.
Solution:
Close unnecessary programs while gaming, and enable or increase the virtual memory on your PC.
③ Graphics card failure or device error causing the game to crash.
Solution:
- Ensure your graphics card drivers are up to date.
- For cards with less than 4GB of VRAM, reduce the resolution or graphics settings.
- Try switching to DirectX11 or DirectX12 to launch the game.
- If none of the above works, try launching the game in SafeMode.
2. The glider is fun, but there's a downside: it has a slight magnetic attraction to the ground, making it hard to take off unless the slope is steeper than 90 degrees
Improve ASAP! We've noticed that the glider doesn't work properly on lower-angle slopes, which is partly related to the character's weight. We're working on an optimization to ensure it works smoothly.
3. Although I know Soulmask only supports certain controllers, it's still quite difficult to navigate the crafting interface!
Designing controller support has always been a challenge, especially with the UI overhaul. We'll make it a top priority of our long-term optimization plan for "Soulmask" to improve the controller experience.
Chieftains, feel free to share the most frustrating controller issues you encounter in the comments so we can prioritize their optimization.
4. There are still too few buildings available. Can we expect more to be added?
Of course! More building components and a wider range of decorations are certainly on our to-do list!
Additionally, we're focusing on improving the convenience of the building process. We plan to introduce features like building blueprints and quick construction, along with further optimization of alignment logic for building components. Of course, it will take some time, but we believe it won't be long before you see these improvements!
If you would like to suggest building ideas from you to Soulmask, you can post here!
5. The tutorial in Soulmask seems complicated, and a lot of things aren't explained, making it really tough for new players!
With the release of the "Wild Dash" update and the influx of new players, the issue of player guidance has been raised once again. Let's talk about how we plan to overhaul the guidance system in future updates.
In the new version, we plan to introduce a new NPC — the residual consciousness of the initial Soulmask. This NPC will engage in more interactive dialogues with the Chieftains, providing a more natural way for new players to immerse themselves in the world.
For more complex systems, and everything related to Soulmask shards, we plan to integrate the wiki content directly into the game, creating an accessible in-game knowledge base for players. If you're unsure how to obtain a certain material, you'll be able to find the answer directly within the game, without needing to switch to your browser for a search.
6. When the player character is resurrected, followers will automatically cancel their deployment status, unless you risk your life to approach and redeploy them. Otherwise, they will die in battle!
7. Followers are too easily killed by traps. Can we improve their situation?
Improve ASAP! We've decided to tackle both of these issues together. As you know, Soulmask has always made tribesmen our key feature, which naturally includes the followers as a part of our combat system. Therefore, improving their AI behavior and enhancing player control will be one of our major focuses in future updates.
This includes a better tribesmen control system and enhanced AI behavior: from issuing commands, idle animations, and following modes, to reacting autonomously in various dangerous situations. This also includes how followers react after the player's death.
As for dealing with traps, we will address this within the week! For now, we'll resolve this issue with the following two methods:
- Reduce trap damage to non-player characters
- Increase the followers' ability to avoid traps, especially when in various states, they will develop an awareness to evade them.
Though we've mentioned this several times, our ultimate goal for followers remains the same: to be the best assistants for Chieftains in any battle. We will keep working towards this goal.
I know there are countless questions not covered above, but don't worry, we have the comments section for that: feel free to leave any questions you want answered, and we'll address them in the next Q&A!
Enjoy the game, and see you in the next issue!
