Hello,
Thank you so much for all your feedback since the release yesterday. We are really hard at work addressing some recurring and urgent technical issues.
Today we invite you to try out the beta version of our next hotfix, including keybind and some potential performance fixes.
Change log
- Fixed an issue with Inventory keybind input
- Potential stuttering fix
- FLR Crash fix : file checker tool
For now, we advise you to try the following settings when you play The Surge 2:
- V-Sync = off
- FPS limit = 90
- Anti-Aliasing = TAA or off
We hope this could fix your performance issues. Please give us your feedback on this.
Please keep us updated in the replies on the current performance state for you with this beta branch.
FLR Crash fix
Use the Windows file checker to repair corrupted files: file checker tool
How to access this beta branch?
- Go to your Steam Library.
- Right click on The Surge 2 then choose “Properties”.
- Go into the “Beta” tab and select “liveops_beta” in the drop down menu.
- Download the new version and launch the game.
Before launching the beta branch, please make sure to back up your saves: D:\Steam\userdata\XXX\644830\remote
If you still have performance issues, please send an email to support@focus-home.com with a brief introduction of the issue, alongside your DxDiag and log file. This will help us identify the issue and find a fix.
How to find my log files?
- Go to C:\Users\XXX\Documents\The Surge 2\logs and zip the folder
- Send the files and the link to your Steam thread to support@focus-home.com
If you are still encountering the error message “0XC0000005”, please update your GPU drivers.
AMD owners: http://support.amd.com/en-us/download
- Please install the Adrenalin 2019 Edition 19.9.2 or higher
NVIDIA owners: http://www.nvidia.com/Download/index.aspx?lang=en-us
- Please install the 436.30 Game Ready Drivers or higher
If you encounter other technical issues, we advise you to read our technical FAQ. If the issue you’re experiencing still persists, please make a thread in technical support with as much detail as possible.
Thanks!
The Surge 2 Team
