An important goal of big promotions for us is to get more people playing at the same time. This is because we don't have a marketing budget, the revenue goes directly into development and operations of Eternal Crusade. A promotion is less revenue, but more blood for the blood god.
We'd like to thank you all
New and old, those that mention us and get new players in, those that welcome new players, those that stick with us through thick and thin, those that still believe in the potential of the eternal crusade.
You were all fantastic during the Skulls promotion, it helped us a lot.
Game Update in the making
We have some ideas we're looking at to encourage people to play other factions coming up, which helps the matchmaker, as well as focusing people to play during certain periods.
Campaigns is an obvious tool there of course, but we have some other ideas. Helping the matchmaker means less queue times and more people playing at the same time. SM are kind of their own curse here as there simply aren't opponents enough, so when this comes in, I will blissfully ignore any crying over getting less rewards than the other factions. You'll get more matches, which is more XP and rewards, less wait, which is all good.
On top of that, the upcoming game update highlights are on these areas. No details yet, the only way to find out at this point is to participate in the process on the UAT public test server, and give feedback.
Item Loadout Point Costs and Stats Revisited
We've revisited LP cost of items and adjusted stats, which is still a work in progress. This is part of our polish round as well on the loadouts. Jump in to get your feedback and affect changes!New Visual Customization items
Mo'bling is always needed. It's sprinkled over all factions, as we're looking at our library of things we haven't used. So no it won't be favoritism, if your faction doesn't get as much as the other one. We're just getting the stuff out! Besides, you should always be happy for your fellow for getting bling.
Combat Balance based on recent changes and feedback
We continue to work on combat balance and take feedback from the latest changes, and introduce new ones.
General Loadout items and Visual Customization polish
This is everything from working on icons to help out differentiating them, to new items, stat changes and such. The small stuff - part of the bigger changes above.
Repeated Campaigns with more encouragement for less played factions
We're going to be trying out smaller campaigns that repeat with larger rewards for underplayed factions. This helps the matchmaker greatly, as often the problem is too many SM players during low hours.
More support for tournaments and focused playtimes, including rewards
While mainly looking at how we can better support the tournaments that have emerged, their rewards and such, this is also part of focusing online players into certain regular timeslots. And of course, bragging rights.
Yes, our Workshop is still en route, more tests in the next weeks
There is no "when is the update coming" - this is a general notification that we are working on it, what areas is the focus, and how you can affect it yourself.
Customer Support, help and harassment
If you need any help at all, even just bought something wrong, or now a Hero is in a DLC and you had also bought it, check out our customer support. They are always happy to help.
As always, the policy is, you get the RTC back, and if it's an item you bought before and haven't received, you get the RTC and the item when it's introduced. This is important in relation to changes to DLCs.
If someone is griefing, harassing you, or simply being obnoxious and should not be part of our community, this is also what customer support is for. They are the only ones that deal out long term and permanent bans, including VAC bans.
Yes, getting permanently banned on the forums or any of our official channels, will get you permanently banned in the game, if you fail to follow the terms of service and EULA. Those of us left, especially the players, prefer clean headshots from you rather than impotent venom and toxicity.
We keep this separation of Church and Imperium so that it's clear, you can contact them about anything, and they have records what has happened to your account before, we have tons of data, chat logs, anti-cheat, and even if serious enough, we contact Steam for cross-connecting accounts. Steam doesn't like fake accounts used for abuse.
Our merry bunch of Customer Service can be contacted here:
https://support.eternalcrusade.com/hc/en-us
Join us in the making of the game updates
That's it for now, and we'd love to see you during the public test we schedule on the test server, or the UAT developer testing discord.
All information to participate can be reached on our updated website:
http://www.eternalcrusade.com
Eternally yours,
The Devoted Zealots
