Dear loyal customers,

This is a KONAMI/PES developer account.

Firstly, we sincerely apologise for all the inconveniences caused by error code VNBP733.

We're further investigating the issue at this very moment and to help with this would like to ask you to follow the two steps below.

I. Details on firewall setting (Windows 10)

This is similar to the information we posted on our official PES 2019 website a few days ago, but as the process is slightly complicated have provided supplementary images this time too.
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Open Windows Defender.

Go to the Firewall & Network Protection tab.

Open Advanced Settings.

Click on the Inbound Rules tab on the left side of the window.

Scroll down till you find Pro Evolution Soccer 2019.

Click the game in the list to highlight it.

Click Disable Rule on the right side of the screen.

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If you can still not connect after going through the process above, please kindly follow the second step (packet capture) below.

II. Packet capture
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Install the latest version of 'Wireshark' on the PC which PES 2019 is installed.

https://www.wireshark.org

Boot PES 2019, then proceed to the title screen, and leave it on that screen (the screen with Coutinho image）

Boot Wireshark, highlight the item under the "... using this filter" of "Capture" on "Welcome to Wireshark" screen.

　 In normal case, "Ethernet" will be shown. If the multiple choices are shown, please choose "interface" that you use.]

Select "Capture" from the top tabs, then click "Start" to start capturing.

Try login to server on PES 2019.

If "CODE:VNBP733" error is shown on your PES 2019, please select "Capture" from the top tabs and click "Stop" to stop the capturing process.

Select "File" and click "Save". Please name the file as VNBP733 in pcapng file (pcapng is a default setting).

Please send the pcapng file, and OS information (Windows 10, Windows 7, etc.) to us.

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Please submit the captured files and OS information below.
EU https://www.konami.com/wepes/2019/ask/2019/eu/en/pc/
US https://www.konami.com/wepes/2019/ask/2019/us/en-us/pc/

Once again, we apologise for the issue and assure you that with the data you provide we are working hard to solve this issue as soon as possible.

Thank you so much for you support and understanding.

KONAMI/PES Team