Hi, Creators!


We’ve been receiving some recurring questions from you all, so here’s a quick guide to help clarify a few things!

If you’re experiencing any of the following issues, please check the information below:

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1. Facial Capture isn’t working – What should I check?

If you are having trouble with Facial Capture,

• Make sure you are using an iOS device, as facial capture is only supported on iOS. [list]
• Facial Capture is supported on iOS 16.0 or later.

[*]Ensure both your iOS device and PC are connected to the same network.

Check your Windows Defender Firewall settings.

Go to Firewall and change the network from Public to Private.

[/list]

2. Seeing a “Missing File Privileges” error when installing via Steam?

This is often caused by Steam’s download cache. Here’s how to clear it:

• In the Steam Client, click [Steam] > [Settings] in the top-left menu.
• Select the [Downloads] tab and Click the [Clear Download Cache] button at the bottom.
• Select [Confirm] to proceed. (Note: You’ll need to log back into Steam afterwards!)

If the error still occurs, it may be related to your system specifications or available memory.
Please check the System Requirements Page and submit a ticket via Customer Support Page for further assistance.


3. Getting “Invalid request.” message when uploading on Canvas?

To protect the Canvas system, uploads may be temporarily restricted if there are too many attempts in a short time.

The restriction will lift automatically 24 hours after it begins. Please try again later.


4. The game resolution looks off. How can I fix it?

If unexpectedly low resolution or stretched screens when launching the game happens, try adjusting the resolution manually using the steps below:

• Open the config file located at: [list]
• C:\Users\{YourUsername}\AppData\Local\BlueClient\Saved\Config\Windows

[*]Modify the values in the file
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5. Getting “Your creation's file size exceeds the maximum limit. Please upload a smaller file.” when uploading on Canvas?

It may occur when the content you're trying to upload exceeds the allowed file size limit for Canvas.

This usually means the creation is too large to be uploaded.

Please try reducing the number of included elements such as items, assets, or images to lower the file size.

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Let us know if you run into anything else—we’re always listening!

Thank you!
The inZOI Team