Affected Platforms: PS4/PS5/Xbox Series X|S/Xbox One/Steam/Windows
Issue Details:
Frequent network errors and the following issues occurring:
- Unable to enter online lobbies or Player Match rooms
- Unable to initiate matches from Duel Stations
The following issues causing unintended behavior when a temporary dip in network performance occurs due to packet delay or packet loss in the standard player network environment:
- Ping value of the network battle becoming an abnormal value
- Game running unstable during network battles
Current Situation:
We have confirmed that there are several issues with the external service used for cross-platform support, resulting in problems with certain network communication processes that cause the issues described above.
We are currently working with related parties on a patch to address the issues. Resolving the problem, however, requires time due to the need for compounded testing on the Guilty Gear -Strive- application, the external service, and the server.
We will make an announcement regarding the release schedule for the patch at a later date, once preparations are complete.
We sincerely apologize for the long period of inconvenience to all of our players.
Some news archive items were taken down on April 5 as a measure to reduce the network connection load. This has made some of the news backlog inaccessible as a result, but this is intended.
Until the network issues are resolved, we ask players to avoid the following.
・Accessing a Duel Station while the "Connecting" icon can be seen in the upper right of the screen.
・Attempting to initiate a match with a player whose avatar displays their battle character overhead but cannot be seen readying their weapon at a Duel Station.
・Attempting to initiate a match with a player whose avatar can be seen readying their weapon at a Duel Station but does not have their battle character displayed overhead.
The following may help when experiencing difficulty with matchmaking either in a lobby or during Training Mode Matching.
・Exit network mode and return to the Main Menu, then enter a different room from the one where the error occurred (sometimes the issue may not be resolved after returning only to the Lobby Select screen).
・Exit and restart the game.
