Greetings Inheritors,

We have been receiving a lot of feedback from all of you recently and have decided to merge ArcheAge and ArcheAge: Unchained services, which was one of the topics most frequently brought up. We went through many discussions and concluded that we could not provide you a smooth gameplay experience with the game's current servers. Especially, in the case of ArcheAge: Unchained, the population per server has reached a point where it is no longer possible for you to enjoy systems are they were designed to be. Unfortunately, with the current server population, we can't continue servicing ArcheAge: Unchained alone. We regret having to inform our ArcheAge: Unchained players of this decision.

Although, comparatively speaking, we can continue servicing ArcheAge, we internally reviewed if merging ArcheAge and ArcheAge: Unchained would be possible to provide you a better gameplay experience and a more stable service, and are now preparing for the actual merge. We hope the merge of ArcheAge and ArcheAge: Unchained leads to an active and lively field PvP as well as Faction War. Players in the server that has recently opened have been sharing their concerns regarding the merge. We are trying to come up with different ways to aid those players who are not strong enough to compete with the existing players yet upon merge. We sincerely apologize to our ArcheAge: Unchained players once again that this decision had to be made.

The merge will take place during the maintenance on November 30 (Thurs). Below are the details of the specs that are applied upon server merge which are subject to change.

1. Basic Merge Info

1.1 Merging Servers

[/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr]

	Before Merge	Before Merge	After Merge	After Merge
Version	EU	NA	EU	NA
ArcheAge	Leviathan	Ospheros	Merged server	Merged server
ArcheAge	Kyprosa	Erenor	Merged server	Merged server
ArcheAge	Melisara	Gene	Merged server	Merged server
ArcheAge: Unchained	Ardenia	Kraken	Merged server	Merged server
ArcheAge: Unchained	Nehliya	Kyrios	Merged server	Merged server
ArcheAge: Unchained	Arcadian	Stormraw	Merged server	Merged server

1.2 Merge Schedule
 
[/tr][/tr][/tr][/tr][/tr][/tr]

Task	Schedule
Tax prepay restricted for merging servers	November 16, 2023 (after maintenance)–November 30, 2023 (09:00 UTC)
Auction House restricted for merging servers	November 28, 2023 (after maintenance)–November 30, 2023 (09:00 UTC)
Server Merge Maintenance	November 30, 2023 (09:00 UTC)–
Land Rush	EU: December 2, 2023 (12:00 UTC/13:00 CET)
Land Rush	NA: December 2, 2023 (21:00 UTC/13:00 PDT)

1.3 Merge Specifications
 
[/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr][/tr]

Category	Applied Details
Auction House	1 Merged Auction House per region (EU: 1, NA: 1)
Auction House	Auction House data will not be transferred and the use of Auction House will be restricted for 50 hours before the merge to prevent any loses. uction House restricted since November 28, 2023 (07:00 UTC)[/*]
Character Name	All character names will randomly change to prevent any character name overlap issues upon merge. You can change the name of your character when you first log in to the merged server before starting the game.
Character	All your ArcheAge and ArcheAge: Unchained characters under a single Kakaogames account will be retained upon merge.
Character Slots	The Character Slot Expansion Scrolls you have used in ArcheAge and ArcheAge: Unchained under a single Kakaogames account will be summed up upon merge, and up to 7 character slots will be retained per account upon merge.
Custom Image Design	Crest Inks will not be transferred. All custom designs will be reset and your Crest Inks will be converted to Bound Crest Brainstorms upon merge. However, this applies to Crest Inks (custom designs) that were crafted using Crest Brainstorms only.
Furniture	All your items and furniture installed in a house will be retained upon merge.
Trade Pack	Trade pack items that are dropped in your farm/garden will be reset and cannot be restored. Make sure you sell all your unsold trade goods before merge.
Hero	A Hero's rights and cloaks will be reset upon merge. However, the character who has been elected as the last Hero of a merging server before merge will be provided with a "Glorious Armor Crate" upon merge. Please note that Hero Election will not be available on December upon merge. Given that Hero Election will not be available upon merge, we will provide you with 1 exile ticket crate per account via Marketplace until the start of Hero Election on December 28, 2023.
Housing Tax Prepay	Prepaid tax certificates will be reset upon merge. After the maintenance on November 16, 2023, the tax certificate prepay function will become temporarily unavailable in the merging servers. Please note that prepaid certificates cannot be recovered.
Resident Contribution	All resident contribution will be calculated during the server merge maintenance.
Decor Limit Increase	Characters that own a house on which Decor Limit Increases were used in a merging server will be provided with Decor Limit Increases before the server merge.
Mount Raising	Mount raising rights will be reset and details about the compensation reward will be announced separately at a later date. After the maintenance on November 23, 2023, Red Dragon raising content will become temporarily unavailable in the merging servers and become active again upon merge. Players who are already playing this content when it's become unavailable will receive a compensation reward depending on the dragon's level of growth.
Merged Server Housing Construction	Housing construction in the merged server will be restricted upon server launch. This restriction will be removed on December 9, 2023, at 13:00. Building a "full kit" won't require additional construction materials, but you will have to pay the same deposits and taxes as for normal housing construction. EU: December 2, 2023 (12:00 UTC/13:00 CET) [/*] NA: December 2, 2023 (21:00 UTC/13:00 PDT)[/*]
Unchained-exclusive ArchePasses	All ArcheAge: Unchained ArchePass data will not be transferred upon merge, and all ArcheAge: Unchained ArchePasses will expire on November 23, 2023 at 09:00 UTC.  We will provide you "Abundant ArchePass XP Boost: Event x 5" per day per account via the Marketplace so that you can complete your currently active ArcheAge: Unchained ArchePasses before the merge.  he Abundant ArchePass XP Boost event will continue until November 23, 2023, 09:00 UTC, the day on which all ArcheAge: Unchained ArchePasses expire.[/*]
Unchained Subscription	Your remaining subscription time for ArcheAge: Unchained on November 30, 2023, 09:00 UTC, will be converted to ArcheAge Patron time, and you will receive a bonus time depending on the amount of the remaining subscription time. Please refer to 2.1 for more details.

2. Merge Details

2.1 Account Info

• Patron[list]
• The remaining time for Patron players will be retained upon merge.[/*]

[/*][*]Subscription

• The remaining subscription time for ArcheAge: Unchained will be transferred to Patron time after the merge.[/*]
• The remaining subscription time will be transferred to Patron time at a 1:1 ratio.[/*]
• Depending on the amount of the remaining subscription time, you will receive a bonus time that equals 20–30% of this time as Patron time.[list]
• If your remaining subscription time is 180 days or more on November 30 (Thurs), at 09:00 UTC, you will receive a bonus time that equals 30% of this time as Patron time.[/*]
• If your remaining subscription time is less than 180 days on November 30 (Thurs), at 09:00 UTC, you will receive a bonus time that equals 20% of this time as Patron time.[/*]

[/*][/list][/*][*]Credits

• The remaining credits in your ArcheAge and ArcheAge: Unchained accounts will be added up upon merge.[/*]
• Credits won't be added up per region.[/*]

[/*][*]Account Buffs

• The remaining duration of the buffs bound to your ArcheAge and ArcheAge: Unchained accounts (e.g. ArcheBlessing) will be added up upon merge.[/*]

[/*][*]Login Records

• If you have login records for both ArcheAge and ArcheAge: Unchained, the one with more logins will be counted for merge.[/*]

[/*][*]Item Purchases per Account

• The purchase history of all Marketplace items with account purchase restrictions will be reset upon merge.[/*]

[/*][*]Labor

• The remaining online Labor for ArcheAge and ArcheAge: Unchained will be merged and will not exceed 10,000.[/*]
• The remaining offline Labor for ArcheAge and ArcheAge: Unchained will be merged and will not exceed 10,000.[/*]

[/*][*]Loyalty Token

• The Loyalty Tokens in your ArcheAge and ArcheAge: Unchained accounts will be added up upon merge.[/*]

[/*][*]Farmhand

• When there are different Farmhands in your ArcheAge and ArcheAge: Unchained accounts, only one of them will be retained and below will be the determining factors:[list]
• No. 1 factor: Farmhand's XP[/*]
• No. 2 factor: Farmhand's registration date[/*]

[/*][*]The below Farmhand data will be retained upon merge:

• XP[/*]
• Proficiency (stats, points)[/*]
• Proficiency Reset Count[/*]
• Last Proficiency Reset Date[/*]
• Free Vigor Transfers[/*]
• Transferred Vigor Points[/*]
• Last Weekly Reset Date[/*]
• Expanded Production Slots[/*]
• Expanded Trade Slots[/*]

[/*][*]The below Farmhand data will be lost upon merge:

• Current Labor[list]
• The Farmhand's Labor cannot be merged. Please make sure to use it before the merge.[/*]

[/*][*]Bound Housing[/*][*]Ownership[/*][*]Remaining Vigor Points[/*][*]Items in possession[/*][*]Active Productions[/*][*]Active Trades[/*][*]Compensation for removed farmhands will be distributed depending on the farmhand's level of growth. We will provide you more information on this at a later date.[/*][/list][/*][*]Character Slots

• Your maximum number of character slots upon merge will be decided by summing up the number of expanded character slots used for ArcheAge and ArcheAge: Unchained accounts. However, the maximum number of character slots upon merge per account will not exceed 7.[/*]

[/*][/list][/*][/list]

2.2 Character Info

• All character-related data generated in ArcheAge and ArcheAge: Unchained under a single Kakaogames account will be merged.[/*]
• Bag[list]
• All items in your bag will be retained upon merge.[/*]
• The sorting data and the UI data from the Category tab will be lost upon merge.[/*]
• Only items in your Bag/Warehouse/Storage will be merged. Those you have dropped in your house or farm/garden will disappear if you don't collect them and cannot be restored.[/*]

[/*][*]Mail

• Mailbox and Storage data will be retained upon merge.[/*]
• Deleted mails will be lost upon merge.[/*]

[/*][*]Friend

• The data from Community > Friend > List, Block tabs will be retained upon merge.[/*]
• The data from Community > Friend > Request tab will be lost upon merge.[/*]

[/*][*]Teleport Scrolls

• The data from Teleport Scrolls' Default Site, Favorites, and Dungeon tabs will be retained upon merge.[/*]
• The data from Teleport Scrolls' Recorded Site tab will be lost upon merge.[/*]

[/*][*]ArchePass

• The progress of your ArchePasses and all their data will be retained upon merge.[/*]
• ArcheAge: Unchained ArchePasses cannot be used upon merge.[list]
• We will help you complete your active ArchePasses before the merge through an event. Details about the event will be announced through a separate notice.[/*]

[/*][/list][/*][*]Dungeon

• The below dungeon-related data will be lost upon merge:[list]
• Recent Entries[/*]
• Daily Entries[/*]
• Entry Reset Count[/*]
• Open Dungeons[/*]

[/*][/list][/*][*]Reputation

• The below Reputation-related data will be lost upon merge:[list]
• Voting History[/*]
• Reputation[/*]
• Daily Likes/Dislikes Received[/*]

[/*][/list][/*][*]UI

• UI location and size data will be lost upon merge.[/*]

[/*][*]Reopen Box

• Reopen Boxes that are opened before the merge will be lost upon merge.[/*]

[/*][/list]

2.3 Community

• Family[list]
• The below Family-related data will be retained upon merge:[list]
• Name[/*]
• Name Change Date[/*]
• Level[/*]
• XP[/*]
• Capacity Increase[/*]
• Alert[/*]
• Role[/*]
• Name of the Role[/*]
• Role Change Date[/*]
• Join Date[/*]
• Family Quest[/*]

[/*][/list][/*][*]Guild

• The below Guild-related data will be retained upon merge:[list]
• Level[/*]
• XP[/*]
• Individual Guild Mission[/*]
• Group Guild Mission[/*]
• Prestige[/*]
• Protection Period[/*]
• Role/Permission[/*]
• Automatic Guild Leader Resign[/*]
• New Guild Buff[/*]
• Guild Shop History[/*]
• Guild Portal Base[/*]
• Guild Residence[/*]
• Guild Buff[/*]
• Guild Management History[/*]
• Guild Dungeon Participation History (last 50 per season)[/*]
• Guild Dungeon Participant Info[/*]
• Guild Arena Record[/*]

[/*][*]The below Guild-related data will be lost upon merge:

• Alert[/*]
• Applicant[/*]
• Recruiting Notice[/*]
• Dominion History[/*]
• Dominion Fee[/*]
• Daily XP Gained[/*]
• Interests[/*]
• Combat History[/*]
• Guild Residence[list]
• Prestige used on a Guild Residence will be automatically returned upon merge.[/*]

[/*][/list][/*][/list][/*][*]Faction

• The below Faction-related data will be lost upon merge:[list]
• Exile Restrictions[/*]
• Siege Activity Points[/*]
• Faction Competition Points[/*]
• Faction Competition Points per region[/*]
• Quest Points[/*]
• Exile Points[/*]
• Raid Points per monster[/*]
• Alliance[/*]
• Faction Statue[/*]
• Red Dragon[list]
• Red Dragon raising restrictions will be applied before the merge, during the November 23 maintenance.[/*]
• Players who are raising a Dragon mount will be compensated depending on its rank.[/*]
• We will provide you more information on this at a later date.[/*]

[/*][/list][/*][/list][/*][/list]

2.4 System

• Housing[list]
• Housing[list]
• Installed houses will be redistributed as Full Kits upon merge.[/*]

[/*][*]Furniture

• Any furniture installed in a private house will be sent to the owner via mail.[/*]

[/*][*]Expanded Decor Limit

• Expanded Decor Limit data will be lost upon merge.[/*]
• Rewards for any used Decor Limit Increases will be distributed.[/*]

[/*][*]UCC

• Custom Image Design data will be lost upon merge.[/*]
• Custom Image-related rewards will be distributed after the merge.[/*]

[/*][*]Plant

• Any growing plants (including paid plant products) will be lost upon merge.[/*]

[/*][*]Disclaimer

• Only items in your Bag/Warehouse/Storage will be merged. Those you have dropped in your house or farm/garden will disappear if you don't collect them and cannot be restored.[list]
• E.g. Trade packs and other items that are dropped in your farm/garden will vanish and cannot be restored.[/*]

[/*][/list][/*][/list][/*][*]Community Contribution

• The below Community Contribution content data will be lost upon merge:[list]
• Development Level[/*]
• Resident Info[/*]
• Prestige[/*]
• Housing Sales[/*]
• Housing Region Fee[/*]

[/*][/list][/*][*]Auction House

• The below Auction House data will be lost upon merge:[list]
• Listings[/*]
• Bids[/*]
• Special Bids[/*]

[/*][*]The use of Auction House will be restricted for 50 hours before the merge.[/*][/list][/*][*]Crafting Requests

• The below Crafting Request-related data will be retained upon merge:[list]
• Crafting Requests[/*]
• Listed Requests[/*]

[/*][/list][/*][*]Hero

• The below Hero-related data will be lost upon merge:[list]
• Hero info[/*]
• Hero candidate info[/*]
• Leadership for current season[/*]
• Voting History[/*]
• Hero Missions[/*]

[/*][*]A Hero's rights and cloaks will be reset upon merge. However, the character who has been elected as the last Hero of a merging server before merge will be provided with a "Glorious Armor Crate" upon merge.[/*][*]Since Hero-related data will be lost, no Faction Hero will be elected on December upon merge. Hence, we will help you transfer to the faction of your choice upon merge.

• You will be able to obtain a free exile ticket crate (can be purchased once per account) at the Marketplace from November 30, 2023 (after the merge) until December 28, 2023 (before maintenance).[/*]

[/*][/list][/*][*]Rankings

• All ranking data will be retained upon merge.[/*]

[/*][/list]


FAQ

Q: When will the merge take place?
A: The merge for ArcheAge and ArcheAge: Unchained is scheduled for November 30, 2023.

Q: Are servers being merged? What servers are being merged?
A: Yes, the servers are being merged into a brand new server, meaning all players in the merged environment will have no land at the beginning. Don't worry though, as all of your fully-built houses/farms/structures will be reimbursed as full kits.
For EU - Leviathan, Kyprosa, Melisara, Ardenia, Nehliya, and Arcadian will become one new server
For NA - Ospheros, Erenor, Gene, Kraken, Kyrios, and Stormraw will become one new server.

Q: Will we have Fresh Start with this merge?
A: For now, we have no plans to open a new server. In the case we do, we will inform you about it in advance.

Q: What will happen to the items that are placed in my house(s) or on my farm(s)?
A: Furniture items in your house will be returned to you via the demolition process, including items in chests.

Q: How will our placed housings and items in them be handled?
A: 

• Housing[list]
• Installed houses will be redistributed as Full Kits upon merge.[/*]

[/*][*]Furniture

• Any furniture installed in a private house will be sent to the owner via mail.[/*]

[/*][*]Expanded Decor Limit

• Expanded Decor Limit data will be lost upon merge.[/*]
• Rewards for any used Decor Limit Increases will be distributed.[/*]

[/*][*]UCC

• Crest Inks will be replaced with Bound Crest Brainstorms if a UCC is applied to it, otherwise will provide 5g per item. UCC Crest Stamps will be replaced with a Memory Ink, UCCs (the content) applied to items will not be preserved.[/*]

[/*][*]Plant

• Any growing plants (including paid plant products) will be lost upon merge.
 [/*]

[/*]

As for further clarification, items in your Bag, Warehouse or Storage will be transferred. The only items that won't be transferred are Trade Packs on the ground (stored ones will) and any sort of plants.[/*][/list]

Q: If a house is unbuilt or in the process of being built, will it be returned as a full kit?
A: It will not be returned as a kit. Only fully completed houses will be returned as a full kit. Unbuilt houses will return the design but not the materials.

Q: I'm aging my packs, will they be transferred over during the merge?
A: No, trade packs placed in the world will not be carried over. We recommend turning them in before the server merge takes place.

Q: Will I need to recreate my family after the Merge?
A: No, Family name, members, and size will be retained.

Q: How will it be if an achievement/quest was completed on one game version (Unchained), and not on the other version (Legacy) or vice versa?
A: All quests and achievement information in your character will be kept after the merge.

Q: Will I need to recreate my guild after the Merge?
A: No, Guild Level, XP, Individual Guild Mission, Group Guild Mission, Prestige, Protection Period, Role/Permission, Automatic Guild Leader Resign, New Guild Buff, Guild Shop History, Guild Portal Base, Guild Residence, Guild Buff, Guild Management History, Guild Dungeon Participation History (last 50 per season), Guild Dungeon Participant Info, and Guild Arena Record will be retained. 
However, Alert, Applicant, Recruiting Notice, Dominion History, Dominion Fee, Daily XP Gained, Interests, Combat History, and Guild Residence info will not be saved.
Prestige used on a Guild Residence will be automatically returned upon merge. Furthermore, the Guild Name will be reset and the "Guild Name Change Ticket" item will be sent to the Guild Leader character on the target server.

Q. Will there be a Land Rush?
A: Yes, there will be a Land Rush. The schedule will be announced on September 7, 2023.

Q: During the Land Rush, will the housing areas be put into Peace?
A: No, the housing areas will not be put into peace during the Land Rush, so prepare for battle!

Q: Will Auroria Land Rush be the same time as East/West Land Rush, or will it be staggered?
A: The Auroria Land Rush will not be staggered and will happen at the same time as the normal Land Rush.

Q: Will Beanstalks be disabled for the Land Rush?
A: No, it is not possible to disable the placement of a single type of design, including Beanstalks House.

Q: After the merge, how long will my items last?
A: There is no time limit for anything you are wearing, anything in your inventory or warehouse. However, items returned to you by mail (unopened) will last 1 year in your mailbox. Opened mail will last 6 months.

Q: If players with the same names are moved onto the same new merged server, who gets to keep their name?
A: All character names will be reset. Before you enter the game, you will have to change your character name on the character selection stage.

Q: What happens to my friend list with the merge?
A: The data from Community > Friend > List, Block tabs will be retained upon merge. The data from Community > Friend > Request tab will be lost upon merge.

Q. Will you convert all pirates back to their original faction during the Merge so that they can participate in the land rush as was initially the case on a fresh server?
A: No, the character's faction data will be retained.

Q: Will those who exiled remain on the same faction or will they return to their original faction?
A: Exiles do not get sent back to their original faction.

Q. Will we get compensation?
A: There will be compensation for the downtime. Details will be provided in the future.

Q: What will happen to Rankings?
A: Rank information will remain and be integrated between ArcheAge and ArcheAge: Unchained.

Q: What happens if after the merge there are more than 7 characters available?
A: All characters created in ArcheAge Legacy and ArcheAge Unchained before the merge will be moved to the new server. For example, if all 7 available character slots in each game version have been filled, all 14 characters will be available to play on the new server after the merge. In other words, with the merge, the character slot restriction of 7 characters will be bypassed for existing characters to allow players to keep and play all their characters, however, the total number of character slots remains at 7, which means that new character creation is only possible if the number of characters on the account is 6 or less. For further clarification, you will have 14/7 characters available, so the cap will continue to be 7.

Q: Will Server Transfer still be available after the merge?
A: No, Server Transfer will be unavailable after the merge.

Q: What about our Farmhands?
A: If there are different Farmhands in your ArcheAge and ArcheAge: Unchained accounts, only one of them will be retained and below will be the determining factors:

• No. 1 factor: Farmhand's XP[/*]
• No. 2 factor: Farmhand's registration date[/*]

 
Q: Will my Farmhand's level reset due to the merge?
A: No, your Farmhand will remain the same level and XP will remain the same after the merge.

Q: Will my Farmhand lose its weekly Vigor with the merge?
A: Yes, the Weekly Vigor will be reset on Farmhands.

Q: What happens to Hero Rewards?
A: Hero rewards will not be sent normally but will be granted their Glorious Armor Crate manually after the merge. All Heroes will get the Glorious Armor Crate.

Q: Touching on heroes, does that mean all Castles are being wiped and thus, having 0 Castles for a month until the next term begins?
A: Yes, due to the month of no heroes - there will not be the ability to build castles until new Heroes are elected.

Q: Will there be restrictions on how many houses and farms you can have?
A: No, there is no limit to how many houses or farms you can have.

Q: Will Diamond Shores Bases need to be rebuilt after the merge?
A: Yes.

Q: What will happen to Castle Payouts after the merge?
A: Territory Income will be paid out during the merge. Similar to the residence balance.

Q: What will happen to our active Patron on Legacy and Subscription time?    
A: The remaining time for Patron Legacy players will be retained upon merge, and the remaining subscription time for ArcheAge: Unchained will be transferred to Patron time after the merge. Also, depending on the amount of the remaining subscription time for Unchained, you will receive a bonus time that equals 20–30% of this time as Patron time.

Q: Will we lose our in-game currencies?
A: We're aiming to make sure that all in-game currencies are integrated during the merge.

Q: With the upcoming merge of Legacy and Unchained, will we be able to choose our region upon merge? For example, I have all my characters on NA for Legacy and my Unchained character is on EU. I would much rather have everything be on the NA region for Archeage Legacy after the merge is completed.
A: No, it's not possible to swap your region during the merge.

Please visit the ArcheAge Support website or contact us via Discord if you have any additional questions regarding the merge.

Thank you.